About Us

The Consumer Assistance Council, Inc. (CAC) works in cooperation with the Massachusetts Attorney General's office and offers a free, voluntary mediation program aimed at resolving consumer complaints. CAC provides services to Cape Cod and the Islands consumers, visitors, businesses and consumers who have complaints with a Cape Cod or Islands business. Complaints typically involve automobile repairs and sales, home improvement, debt collection and credit problems, shopping rights, and landlord/tenant disputes.

CAC also operates an information hotline staffed during normal business hours with trained volunteers who can answer questions concerning consumer rights. We also provide referrals to appropriate organizations or to other government agencies that can better assist you with your problem.

To reach the Consumer Assistance Council, call (508) 771-0700.

The hotline is staffed Monday through Friday from 9:00 am to 3:00 pm.

Board of Directors:

President: Janice Albertazzi
Vice President: Jack Edmonston
Treasurer: Larry Decker

Robert Blank, Jack Clarke, Kimberly Denis, Mark Eynatian, Ronald Garcia, Norm Resnic and Joanne Stelma

Executive Director
Marie C. Clougher, Esq.